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Terms and Conditions

Last updated: August 06, 2026

1. Agreement and Platform scope

These Terms govern access to services provided by Solviser India Private Limited (“Solviser”, “Company”, “we”, “us” or “our”) through solviser.in, the Solviser web application, and the Solviser iOS and Android mobile applications(together, the “Platform”). By creating an account, accepting an order or using the Platform, you agree to these Terms, the Privacy Policy, and any service-specific order, consent or policy presented to you.

If you use the Platform for an organization, you confirm that you are authorized to bind it. If you do not agree, do not use the Platform. You must be at least 18 years old and legally capable of entering a binding contract.

2. Users and business purpose

A “User” includes an organization owner or member, a business, company, body corporate, partnership, proprietorship, MSME, and an individual professional such as a chartered accountant, company secretary, cost accountant, lawyer, insolvency professional, consultant or another eligible professional. A GST registration is not required for every account type or public feature.

Paid subscriptions, wallet services and business-intelligence tools are offered primarily as enterprise and business-to-business or professional services, unless an order expressly says otherwise. The Platform does not provide consumer loans, personal credit approval or a consumer credit score.

3. Accounts and organization control

  • You must provide accurate, current information and promptly correct material changes.
  • You are responsible for credentials, devices, account activity and permissions granted to organization members.
  • You must notify support@solviser.in promptly of suspected unauthorized access.
  • An organization owner controls membership, roles, shared organization records, subscriptions and wallet use. Members must follow that organization's policies.
  • You may not share an individual login, impersonate another person, create deceptive accounts or bypass access controls.

4. Services and availability

Depending on the account and plan, services may include ERP and CRM tools, verification and due-diligence searches, company or GST information, litigation matching, business-risk analysis, credit-management tools, contracts, notifications, payments, subscriptions, wallet features, reports and other business services. Feature descriptions, quotas and prices shown in an accepted order or checkout form part of these Terms.

We may improve, replace or discontinue a feature, apply reasonable limits, or suspend a third-party-dependent feature. We will give reasonable notice of a material reduction to a paid service when practicable. Availability, source coverage and response times are not guaranteed.

5. Subscriptions, renewal and cancellation

  • A plan starts when payment or an agreed activation condition is completed and continues for the period shown in the order or checkout.
  • A subscription renews automatically only when the order or checkout clearly states automatic renewal and you authorize the recurring payment. Otherwise, continued access requires a new payment or renewal action.
  • Renewal uses the then-disclosed price, taxes, billing cycle and limits. We will provide any notice required by law before a material renewal change.
  • You may cancel future renewal through an available account control or by contacting support@solviser.in. Cancellation stops the next renewal but does not normally shorten or refund the current paid term.
  • Refunds, duplicate charges and exceptional cancellation rights follow the Refund and Cancellations Policy, the applicable order and mandatory law.
  • Deleting an account is separate from cancelling a third-party app-store subscription. Where Apple or Google bills a subscription, you must also cancel it through that store's subscription controls.

6. Wallet credits, fees and taxes

Wallet credits are a limited, non-transferable, non-interest-bearing right to buy eligible Platform services. They are not a bank deposit, payment instrument, investment or cash balance. Charges shown before a paid action are deducted when the request is submitted or completed, as stated for that service. Promotional credits may have separate limits or expiry disclosed when issued.

Unused wallet credits are not redeemable for cash and are not refunded merely because an account is closed or deleted, except where an order, our Refund Policy or applicable law requires otherwise. We may correct duplicate, fraudulent or erroneous wallet entries and will preserve a transaction history required for invoices, tax, audit and disputes. Prices exclude applicable taxes unless expressly stated otherwise.

7. Searches and third-party personal information

You may use searches, reports and third-party personal information only for a lawful, documented business or professional purpose. You are responsible for having any notice, consent, contract, legal basis or authorization required to submit a person's data, run a search, contact a person, share a report or make a decision based on the result.

You must not:

  • stalk, harass, discriminate against, threaten or unlawfully profile a person;
  • run bulk, speculative or curiosity searches without a legitimate purpose;
  • use the Platform for unlawful surveillance, doxxing, identity theft, spam or deceptive communications;
  • make an eligibility, employment, insurance, housing, credit or lending decision where law requires a regulated source, prescribed process or human review that you have not provided;
  • publish allegations or personal data without checking identity, relevance, accuracy, fairness and legal authority;
  • scrape, resell, reverse engineer or build a competing database from Platform results, except with our written authorization; or
  • circumvent quotas, security, source restrictions, robots controls or technical protections.

8. Government, public and authorized sources

To perform a requested service, Solviser may access GST systems and authorized GST providers, Ministry of Corporate Affairs records, eCourts and other court systems, vehicle-information sources, IBBI and insolvency records, professional registers, sanctions, compliance, KYC, credit and other government, public, licensed or user-authorized APIs. You authorize us to send the identifiers reasonably necessary for the requested service and receive responsive records, subject to our Privacy Policy and source terms.

Public accessibility does not by itself establish that information is unrestricted or accurate. We may refuse, limit, correct or remove a result where authority, purpose, source terms, privacy, accuracy or safety are in doubt. Users may report an incorrect source-derived record or match to support@solviser.in with the relevant report and supporting evidence. We can correct our record or add a dispute marker; the originating authority may need to correct its own source.

9. Informational reports and analysis

Business-risk scores, trust scores, director indicators, litigation matches, defaulter reports, recommendations, predictions and AI-generated or automated analysis are informational decision-support tools. They are not legal advice, financial advice, lending decisions, credit approvals, regulated consumer credit reports, or guarantees of creditworthiness, identity, recovery, outcome or future conduct.

Name matching and automated analysis can produce false positives, false negatives or outdated conclusions. A court result does not by itself establish liability, and an allegation is not a finding. You must review the underlying source, match signals, date and context, obtain professional advice where appropriate, and independently make and document each decision. Do not rely on a generated summary instead of the authoritative source.

10. User content and communications

You retain ownership of content you lawfully submit. You grant Solviser a non-exclusive licence to host, reproduce, transmit, transform and display it only as reasonably needed to operate, secure and improve the contracted service, meet legal duties and enforce these Terms. You represent that you have the rights and authority needed for that content.

When you use email, WhatsApp, SMS, campaigns or contact tools, you are the sender responsible for recipient consent, opt-outs, content and applicable telecom, advertising and privacy law. You must identify yourself accurately and honor withdrawal requests.

11. Privacy and service providers

Our Privacy Policy explains what the web and mobile Platform collects; why it is used; which provider categories receive it; retention, correction, consent withdrawal and deletion. Service providers may process only the information needed for their contracted function and must provide appropriate and equivalent protection as described there.

12. Suspension, closure and deletion

We may restrict or suspend an account or feature to investigate a security event, non-payment, unlawful activity, material breach, source restriction, abuse or risk to a person or the Platform. Where appropriate, we will explain the reason and offer a chance to cure or appeal. We may close an account for a serious or repeated breach, fraud, legal requirement, prolonged inactivity after notice, or when a service is discontinued.

Every account type may initiate voluntary deletion through the authenticated Delete Account page. Organization members and individual professionals can delete their accounts directly. An organization owner with active members must select a successor so shared organization data remains controlled. A sole owner must use the organization-deletion workflow in Account settings; after approval, it has a 60-day grace period. Details and lawful retention exceptions are on the Data Deletion Information page.

Suspension or deletion does not cancel accrued charges, lawful retention, confidentiality, ownership, indemnity, dispute or other provisions intended to survive. Shared organization records do not automatically belong solely to the member who created them.

13. Intellectual property

The Platform, software, branding, designs, report formats and content created by Solviser are owned by or licensed to Solviser. Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Platform for your internal business or professional purpose. No source code, trademark or other right is transferred.

14. Third-party services

Payment providers, government systems, data sources, app stores and linked services operate under their own terms and may be unavailable, delayed or changed. Solviser is not responsible for a third party's independent service, decision or source error, but will use reasonable care in selecting and integrating providers and will handle personal information as described in the Privacy Policy.

15. Disclaimers and liability

To the maximum extent permitted by law, the Platform is provided on an “as available” basis. We do not guarantee uninterrupted operation, recovery of a debt, accuracy of every third-party record, or a particular commercial, legal, credit or litigation outcome. Nothing in these Terms excludes liability that cannot lawfully be excluded.

To the maximum extent permitted by law, Solviser is not liable for indirect, incidental, special, punitive or consequential loss, or lost profit, revenue, goodwill or data, arising from the Platform. Our aggregate liability relating to a paid service will not exceed the fees paid for that service during the six months before the event giving rise to the claim. These limits do not apply where prohibited by law or to fraud or wilful misconduct.

16. Indemnity

To the extent permitted by law, you will defend and indemnify Solviser against a third-party claim resulting from your unlawful search, content or communication; lack of authority for personal information; misuse of a report; violation of these Terms; or infringement of another person's rights. We will provide reasonable notice and cooperation, and you may not settle a claim that admits wrongdoing by Solviser without our written consent.

17. Governing law and changes

These Terms are governed by Indian law. Courts with competent jurisdiction in Kachchh, Gujarat will have jurisdiction, subject to any mandatory forum or dispute right under applicable law. If one provision is unenforceable, the remainder stays effective. Failure to enforce a provision is not a waiver.

We may update these Terms for legal, security or product changes. We will post the new version and date and provide additional notice for a material change where required. Continued use after the effective date constitutes acceptance, except where law requires express consent.

18. Contact and grievances

Questions, billing disputes, correction requests, source-data grievances, suspension appeals and legal notices may be sent to support@solviser.in or by post to Solviser India Private Limited, Office No. 29, Shri Krishna Complex, 1st Floor, Nani-Chirai, Kachchh, Gujarat 370201, India. Include the account, report or transaction reference and supporting evidence where relevant. We may verify identity before disclosing or changing protected information.